Privacy Policy
Last updated: July 2026
1. Data Controller
Aurora District Hospitality Inc.
100 Front Street West, Toronto, ON M5J 1E3
Email: [email protected]
Phone: +1 (416) 555-0187
Website: auroradistrict.com
2. Information We Collect
We collect personal information that you voluntarily provide when you submit an enquiry, make a booking or contact us. This may include your name, email address, phone number, preferred dates, enquiry type and the content of your message.
We also collect certain technical information automatically when you visit our website, including your IP address, browser type, operating system, referring URL, pages viewed, time spent on the site and device information. This data is collected through cookies and similar technologies as described in our Cookie Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and process bookings
- To provide hotel services during your stay
- To communicate with you about your reservation or event
- To improve our website and services through analytics
- To comply with legal obligations
- To send marketing communications where you have provided express consent
4. Legal Basis
We process your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and its ten Fair Information Principles. Where applicable, we also comply with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec Law 25), which provides additional protections for individuals in Quebec.
Our processing is based on your knowledge and consent (Principle 3), and we limit collection to information that is necessary for the purposes identified (Principle 4).
5. Cookies and Tracking
Our website uses cookies categorised as Necessary, Analytics and Marketing. Analytics and marketing cookies are only activated with your explicit consent, in accordance with PIPEDA, CASL and Google Consent Mode v2. For full details, please see our Cookie Policy.
6. Third-Party Services
We may use the following third-party services that process personal data:
- Google Analytics — for website traffic analysis
- Google Ads — for conversion tracking and advertising
- Google Tag Manager — for tag management
These services may transfer data to servers in the United States. For more information, see: Google's partner sites policy and Google business data privacy.
7. CASL Compliance
In accordance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages if you have provided express consent. All marketing communications include a clear unsubscribe mechanism. Our contact details are included in every communication as required by CASL. Cookies are treated as software installation under CASL, and we obtain consent before installing analytics or marketing cookies on your device.
8. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you (Principle 9)
- Request correction of inaccurate information (Principle 6)
- Withdraw your consent to processing
- Request deletion of your personal information
- Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
If you are a resident of Quebec, you may also have rights to data portability and deletion under Law 25, and may contact the Commission d'accès à l'information du Québec.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is retained for up to 24 months. Booking and guest records are retained in accordance with applicable tax and business record requirements.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner as required by PIPEDA's breach notification provisions.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact
For privacy-related enquiries or to exercise your rights, contact us at:
[email protected]
+1 (416) 555-0187
100 Front Street West, Toronto, ON M5J 1E3