Frequently Asked Questions

You can submit a booking enquiry through our contact form, call us at +1 (416) 555-0187, or email [email protected]. Our team will confirm availability and assist with your reservation.

Details vary by availability. Please contact our team for current check-in and check-out arrangements.

Cancellation and modification policies depend on the rate type and timing. Our team can confirm the specific terms for your booking when you enquire.

Yes. We offer valet parking (C$45/day) and self-parking (C$30/day). EV charging stations are available in the parking facility.

Complimentary high-speed Wi-Fi is available in all rooms and throughout the hotel's public areas.

Our adults-only entertainment area is available to guests aged 19+ with valid photo identification. Smart casual attire is appreciated. Please contact our team for further details.

Yes. We can arrange transfers from Toronto Pearson (YYZ) or Billy Bishop (YTZ) airports. One-way transfer is C$85.

Absolutely. We offer flexible event spaces for groups of 10 to 200 guests. Contact our events team at [email protected] to start planning.

Yes. Our brasserie, chef's table and Aurora Bar are open to hotel guests and visitors. Reservations are recommended for dinner.

Our spa and wellness facilities are primarily for hotel guests. External bookings may be available on request.

Our kitchen team is happy to accommodate dietary requirements and allergies. Please inform us when making your reservation.

Our pet policy depends on room availability and the nature of the stay. Please contact our team to discuss your requirements.

Yes. Accessible rooms and facilities are available. Please let us know your requirements when booking.